KB0201 – Parent portal absences procedure

What’s this for?
When a parent explains an absence on the portal, it doesn’t become official until it is allocated to a correct reason. This needs to be done manually. With the exception of sick. If the parent selects sick as a reason it will automatically be accepted.

1. In Edumate go to “Attendances” and then “Absentee Reasons Register

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2. Select a date range. Try not to make it more than 2 weeks as it will be slow to gather the information. Click on “Refresh List” once you’ve entered a date range.

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3. We need to sort the absences so the ones we are looking for are at the top. Click on the word “Reason” as shown below.

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We are also looking for partial absence notes from parents. This is found by looking for ones with the reason “01 Late/Signin – reason pending (A)” and a “Reason” in Description.

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4. If there are any portal absences to process they will stand out by having the reason ” OTHER – please provide details below“. Click on “Reason” as shown in the arrow below.

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5. In the “Verification” select “via Portal”  – This will help identify if this was a parent on the portal entering the explanation or one of the staff.

Screen Shot 2016-02-04 at 11.13.00 AM

6. Now you need to select a reason that will correspond with the details. In this case I’ve selected Sick. If you are unable to find a close enough reason use the “Leave – other (details in notes)

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7. Click Save and Exit when finished.